We are a digital healthcare provider offering telemedicine video consultations via an on-demand mobile platform known as the WhiteCoat app.

Our doctors are able to assist you with:

- Common acute conditions and related signs

- Chronic disease management

- Travel medication advice

- Discussions on health screening results

- Advice regarding sexual health or contraception

WhiteCoat is suitable for everyone who is seeking (i) treatment for non-emergent medical issues; or (ii) advice or a second opinion on a pre-existing condition.

However, if you are below the age of 16, you must be accompanied by an adult (your parent / guardian) during your teleconsultation at all times. You must also be registered under your parent’s / guardian’s WhiteCoat account prior to commencement of your teleconsultation.

A person who is below the age of 16 seeking a teleconsultation on the WhiteCoat app must be accompanied by an adult (parent / guardian) during the teleconsultation at all times. Such minors must also be registered under their parent’s / guardian’s WhiteCoat account prior to commencement of the teleconsultation.

As the duration of each teleconsultation varies, the waiting time will depend on the number of patients ahead of you in the online queue.

WhiteCoat operates from Monday to Sunday, including Public Holidays, from 8 AM to 12 AM daily. Medication delivery is available up until 3 AM daily.

A teleconsultation on the WhiteCoat app is conducted real-time between a patient and a doctor who is SMC-registered and licensed to practise medicine in Singapore.

Enable your mobile settings to allow notifications from WhiteCoat. Once you have selected your doctor and joined the queue, feel free to navigate away from the WhiteCoat app to attend to other matters. The WhiteCoat app will notify you when the doctor is available and you may then initiate your teleconsultation.

Our doctors will evaluate your presenting symptom(s) and / or pre-existing medical condition(s) and first determine based on their best assessment whether it is safe to proceed with a teleconsultation in the given circumstances.

If the doctor determines that you are suitable for a teleconsultation, the doctor will proceed to provide you with a diagnosis, prescription, medical certificate and / or medical referral letter (as appropriate). If the doctor determines that you are unsuitable for a teleconsultation, the doctor will inform you accordingly and will advise you to seek the appropriate follow-up actions for continuity of care before ending your teleconsultation.

Yes you can. However, we do not guarantee a medical certificate following your teleconsultation. The doctor will assess and recommend the best course of treatment, which may or may not involve the issuance of a medical certificate.

Yes, you can. The WhiteCoat teleconsultation service available outside of Singapore is for medical advice only. We do not provide medical certificates, referral letters or medication delivery services outside of Singapore.

Where possible and relevant, you should take photographs of your condition, e.g. infection, skin problem or wound, recent medical records and / or latest laboratory results. Upload these via the 'Upload Image' function on the WhiteCoat app before the start of your teleconsultation for the doctor’s review.

Where available and medically appropriate, we would recommend having the following equipment on hand for use during the teleconsultation:

- Thermometer

- Blood pressure machine

- Glucometer (for diabetics)

- Weighing scale

- Torchlight

You may also record your vitals before your video consultation and have them ready for the doctor.

Aside from teleconsultation for common primary healthcare symptoms, you can also (i) obtain assistance with management of chronic medication illnesses (including chronic medication refills); (ii) obtain travel medication; (iii) have a conversation to clarify your latest laboratory results; or (iv) seek advice regarding sexual health or contraception.

With regard to chronic disease management, we are able to prescribe medication for hypertension, hyperlipidemia, diabetes, thyroid, gout, and such other secondary diseases which may arise from such chronic disease conditions. Under our current policy, each patient must provide us with their latest health screening results (which must be uploaded via the “Upload Image” function on the WhiteCoat app for verification purposes) to be eligible.

The WhiteCoat app is intended to handle non-emergent medical issues.

In general, you should consult a doctor in person or contact your local emergency services immediately if your medical condition falls within the following scope of conditions or otherwise cannot be diagnosed or treated without a physical consultation:

- Emergency conditions
- Non-minor conditions
- Chronic conditions which have not been previously diagnosed by a doctor
- Any condition deemed during a teleconsultation to be in need of a physical consultation for further clarification, examination, diagnosis and / or treatment

Emergency conditions include but are not limited to the following:
- Chest pain
- Persistent bleeding or deep wounds etc.
- Severe difficulty in breathing
- Convulsions or seizures
- Severe abdominal pain
- Sudden numbness, weakness or slurred speech
- Suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, limb weakness etc.

For symptoms that are not found in the list above, our doctors will make a clinical judgement based on their best assessment.

In addition, you may be directed to see a doctor in person if you require the following health services or medication:

- Laboratory tests
- Imaging modalities
- Health screenings
- Radiology services
- Smear tests and other procedures
- Vaccinations
- Controlled or restricted medication

If the doctor determines that your symptom(s) and / or pre-existing medical condition(s) are unsuitable for a video consultation, the doctor will let you know and will advise you on the appropriate follow-up actions for continuity of care. Such actions may include but are not limited to the following:

- going to a GP or our clinic premises for a physical consultation

- going to the nearest Accident & Emergency (A&E) department

- dialling 995; or

- providing you with a medical referral letter to see a specialist

The consultation fees associated with a teleconsultation via the WhiteCoat app are set out below:

Operating Hours:
Office Hours:
Monday to Saturday: 8 AM to 8 PM
Rates: S$25.00

After Office Hours:
Monday to Saturday: 8 PM to 12 AM
Sunday and Public Holidays: 8 AM to 12 AM
Rates: S$35.00

Our consultation fees are exclusive of cost of medication, delivery charges (where applicable) and GST. Please note that any purchase of medication and delivery costs are strictly non-refundable.

At the end of your teleconsultation, you will be issued an itemised bill showing the total charges incurred, which would include the following:

- Consultation fees

- Cost of medication (if applicable)

- Delivery charges (if applicable) and GST

We accept online payment via all VISA and MasterCard debit / credit cards, PayNow and PayPal.

Payment for your teleconsultation, cost of medication and delivery charges (if applicable), as well as GST, will be charged to the debit / credit card / PayPal account linked to your WhiteCoat account only at the end of your video consultation.

If you wish to change or add a payment card, tap on the 'More' tab > 'Payment Method'. The added payment card will be used for all payments for WhiteCoat's services via the WhiteCoat app until you decide to next update your payment information.

The WhiteCoat teleconsultation service is available via the WhiteCoat app on Android and iOS-enabled mobile phones.

For Android devices, you will need to have at least Android 5 and above, as well as SDK 21 and above installed on your device to install the WhiteCoat app.

For iOS devices, you will need to have at least iOS 12 and above installed on your device to install the WhiteCoat app.

Please also ensure that you have a strong Wi-Fi or 4G / 5G connection.

Yes, you can use a non-Singapore registered mobile number to register for a WhiteCoat account.

As an added security measure to reduce the risk of online identity theft, One-Time Passcode (OTP) verification is required as part of the registration process. We will generate a single-use passcode which is sent to your mobile number to authenticate your identity.

If you're having trouble receiving the OTP, email us at contactus@whitecoat.global or contact us through the WhiteCoat app via: 'More' tab > 'Contact Us'. Our Patient Care team will be in touch as soon as possible to assist.

Yes, you will be able to use a foreign passport to register for a WhiteCoat account.

In such an event, you will have up to 2 minutes to reconnect to the doctor, failing which your teleconsultation will be terminated (at no additional charge).

If you are still unable to connect, please let us know by dropping us a note at contactus@whitecoat.global or through the WhiteCoat app via: 'More' tab > 'Contact Us' and our Patient Care team will be in touch as soon as possible to assist.

To minimise connectivity issues, we would strongly recommend that you connect to Wi-Fi before your teleconsultation.

In such an event, please ensure that you have allowed WhiteCoat to access your microphone and camera. You can do this in the 'Settings' section of your mobile device.

Please also ensure that you have a strong Wi-Fi or 4G / 5G connection.

If you are still unable to connect, please let us know by dropping us a note at contactus@whitecoat.global or through the WhiteCoat app via: 'More' tab > 'Contact Us'.

Yes, WhiteCoat has a medical clinic licence under the Private Hospitals and Medical Clinics Act.

Our Singapore-registered GPs are available for teleconsultation via the WhiteCoat app, and at the WhiteCoat Clinic @ Yong Siak.

Yes, you can. If you prefer, you also have the option of consulting with the soonest-available doctor on the WhiteCoat app.

Yes, they are. WhiteCoat is committed to providing all patients with uncompromised quality of care. All of our doctors (i) are registered with SMC; (ii) are certified by the WhiteCoat credentialing panel comprising qualified healthcare practitioners with experience in primary healthcare and / or speciality fields; and (iii) have undergone rigorous screening, training and credentialing.

Yes you can. However, we do not guarantee a prescription after your teleconsultation. The doctor will assess and recommend the best course of treatment, which may or may not involve the prescription of medication.

There is no obligation on you to purchase medication from us. During your teleconsultation, the doctor may, where medically appropriate, prescribe medication to you. All prescribed medication will be shown to you on the WhiteCoat app and you may, at your discretion, determine whether you wish to purchase any or all of the medication prescribed. Please note that you will not be able to cancel your medication order once you have completed the purchase.

For the avoidance of doubt, our consultation fees exclude the cost of medication, delivery charges (where applicable), and GST. Please also note that any purchase of medication and delivery costs are strictly non-refundable.

Yes, you can. You have up to 24 hours after your video consultation to purchase any medication which has been prescribed to you by our doctors via the WhiteCoat app. Tap on 'History' tab, and tap on 'Buy Medication'. You will then be directed to view your prescription details, where you may proceed to complete your medication purchase.

Once 24 hours have passed, no further medication purchase will be permitted unless you have obtained a new prescription from our doctors.

WhiteCoat is committed to providing all patients with safe and appropriate care, and our prescribing policies are constantly reviewed to adhere to best medical practices. This means that a medication that was previously prescribed by us may no longer be available. In such an event, our doctors will discuss and recommend you alternative treatment options.

At the moment, our doctors are unable to prescribe certain controlled medication that could be addictive or subject to misuse through a teleconsultation via the WhiteCoat app. We apologise for any inconvenience caused.

All medication dispensed and delivered to you shall be packed and fully sealed in a tamper-evident package.

Upon collection of your medication package, you should check to ensure that:

- The name on the medication package is correct
- The medication package has not been tampered with, defaced or torn
- The medication in the medication package matches those prescribed to you by the doctor

If you have received an incorrect package, or a package which has been tampered with, defaced or torn, do not consume the medication and let us know immediately by dropping us a note at contactus@whitecoat.global or through the WhiteCoat app via: 'More' tab > 'Contact Us'.

Yes, we do. We are able to prescribe medication for hypertension, hyperlipidemia, diabetes, and such other secondary diseases which may arise from such chronic disease conditions. Under our current policy, each patient must provide us with their latest health screening results (which must be uploaded via the 'Upload Image' function on the WhiteCoat app for verification purposes).

In line with our commitment to offering all patients a convenient and improved end-to-end healthcare experience, you will have the option to purchase medication prescribed by our doctors via the WhiteCoat app and have them delivered to you at an address of your choice.

In order to receive your medication from our delivery specialist, you will need to provide the 4-digit pin code displayed in your WhiteCoat app to the delivery specialist.

You may retrieve the 4-digit pin code via the following steps:

1. Select the ‘History’ tab, where details of your past consultations are stored. All information (including delivery statuses) are tagged to each consultation
2. Select 'Delivery Status' for that consultation
3. Scroll down to access the 4-digit pin code

For the avoidance of doubt, our consultation fees exclude the cost of medication, delivery charges (where applicable), and GST. Please also note that any purchase of medication and delivery costs are strictly non-refundable.

Yes, you can. You may provide the 4-digit pin code to the person you wish you to collect the package on your behalf.

You can change your delivery address or timeslot through the WhiteCoat app via: 'History' tab > 'Delivery Status'.

If our delivery specialist has already been assigned, please contact us at contactus@whitecoat.global for our Patient Care team to assist. Please note that a redelivery fee will apply.

Your delivery specialist will always try to contact you when they have arrived at your delivery address and will wait for up to 10 minutes before leaving.

If a second delivery is required, you will incur additional delivery charges per redelivery.

You are required to provide the 4-digit pin code given in the WhiteCoat app. This is required in order for our delivery specialists to complete the validation and verification process and ensure that medication packages are delivered safely to the correct patients.

Upon collection of your medication package, you should check to ensure that:

- The name on the medication package is correct
- The medication package has not been tampered with, defaced or torn
- The medication in the medication package matches those prescribed to you by the doctor

If you have received an incorrect package, or a package which has been tampered with, defaced or torn, do not consume the medication and let us know immediately by dropping us a note at contactus@whitecoat.global or through the WhiteCoat app via: 'More' tab > 'Contact Us'.

WhiteCoat reserves the right not to release the medication package if the above items are not present at the point of collection.

We keep an up-to-date record of all your medical information commencing from your first teleconsultation via the WhiteCoat app. You will be able to access this information through the WhiteCoat app via the 'History' tab.

We take patient confidentiality very seriously. All patient data (including payment details) and medical records provided to us via the WhiteCoat app are securely stored.

Any recording (be it audio or video) of a teleconsultation on the WhiteCoat app, in whole or in part, by the administrator, the patient or the doctor, is strictly prohibited.

Any violation of the foregoing constitutes a breach of privacy and confidentiality laws between the doctor and the patient.

In line with best medical practices, clinics often require a NRIC / FIN card or a driving licence for the purpose of identifying the patient and maintaining his / her accurate, complete and up-to-date medical records.

Likewise, WhiteCoat is no different. We request for a copy of your NRIC / FIN card, driving licence or passport as part of our one-time registration process so that we can accurately verify patient identity, ensure that medical care and treatment is provided to the right patient and maintain proper records. Rest assured, all personal information provided is kept confidential.

All registration information will be retained. However, if you request for it to be purged, this will be completed within 3 working days of receipt of your request. Please note that if you have had a WhiteCoat teleconsultation, WhiteCoat is required to retain the information relating to the teleconsultation for the natural lifespan of the patient (as required by MOH).

There has been an increasing demand for mental health support. Mental health is increasingly being recognised as a critical component to physical health and wellbeing.

Our Mental Wellness service is applicable to anyone who requires mental wellbeing care and support.

A referral letter is not required for psychologist consultations. However, for your first psychiatric visit, a referral letter is required unless your insurance policy provides a waiver. In the event you are covered under an insurance programme, kindly check with your insurer whether a referral letter is required for claim reimbursement.

Under the WhiteCoat Mental Wellness service, you will be able to:

a) see a trained psychologist for counselling and other support services (either through teleconsultation or in-clinic visits); and / or
b) see a Singapore-registered psychiatrist (mental health medical doctor) for medical advice and treatment (in-clinic only).

A psychologist focuses mainly on providing psychotherapy (talk therapy) to support and treat mental health conditions. If deemed appropriate, he / she may make a referral to a psychiatrist for further treatment.

A psychiatrist is a medical doctor specialising in mental conditions. A psychiatrist is able to provide a range of therapies and medical treatment, including prescription of medication.

WhiteCoat’s mental health continuum of care includes support for individuals experiencing the following:

- Abuse and trauma
- Addictions
- Anxiety disorders
- Depression, including pre / post-partum depression
- Insomnia
- Bereavement and grief
- Dissociative disorders
- Obsessive compulsive disorder
- Dementia
- Geriatric psychology
- Stress
- Relationship and marital difficulties
- Workplace bullying
- Other mental disorders

Yes. In order to determine your treatment plan, please proceed to teleconsult a WhiteCoat panel psychologist via the WhiteCoat app. You will initially speak to a psychologist for a conversation lasting not more than 15 minutes on average. The psychologist can then help to determine the next course of action for you and select the most appropriate mental health resource for your needs.

All subsequent counselling / therapy sessions (30 minutes / 60 minutes / 90 minutes) can be conducted via teleconsultation with a trained psychologist via the WhiteCoat app.

However, should you prefer, or as determined by WhiteCoat’s panel psychologist, the psychotherapy session may be conducted at the attending psychologist’s premises. You may also be advised to visit the psychologist in person depending on whether further assessments (e.g. neuropsychological assessments) are required.

You may refer to the WhiteCoat rates in-app when booking an appointment.

Simply log into your WhiteCoat app and select from our list of on-demand psychologists to start your teleconsultation. Alternatively, you are recommended to book an appointment through the WhiteCoat app and the panel's concierge will get back to you with further details.

Yes, you will need to make an appointment for an in-clinic psychologist visit.

To do so, please make the appointment through the WhiteCoat app and the WhiteCoat panel psychologist clinic will get back to you with further details.

Yes, you can change your appointment date without incurring additional charges if it is at least 48 hours before your scheduled appointment date. Please contact the respective clinics as indicated on the WhiteCoat app and identify yourself as a WhiteCoat user for the psychiatry clinic to assist you accordingly.

For changes made within 48 hours from your scheduled appointment date, the following cancellation policy applies:

Notice of cancellation or no-show ("Cancel" or "Cancellation")	Minimum Charge
Within 24 hours of scheduled appointment	50% of fee for time alloted for appointment
Between 24 and 48 hours of scheduled appointment	25% of fee for time alloted for appointment
More than 48 hours’ notice	No charge

You can access the WhiteCoat app for a psychologist teleconsultation from Monday to Saturday, 9 AM to 6 PM.

Our panel psychology clinics are open from Monday to Saturday, 9 AM to 6 PM. Please note that operating hours may vary between clinics and are subject to change. For the most up-to-date availability, please refer to the WhiteCoat app for the respective WhiteCoat panel psychology clinic’s operating hours.

Yes, in general, the referral letter will be issued to a WhiteCoat panel psychiatrist. However, if you prefer to see a psychiatrist outside of our panel, the referral letter can be issued as such.

No, psychologists are not licensed to issue medical certificates. If you need a timesheet documenting that you have visited a WhiteCoat panel psychologist, that can be provided.

No, psychologists are not licensed to prescribe medications for your condition. However, if medication is required, the attending WhiteCoat panel psychologist is able to refer you to a WhiteCoat panel psychiatrist who will be able to provide a range of medical treatments, including the prescription of medication.

All sessions with a psychiatrist must be conducted in-clinic at a WhiteCoat panel psychiatrist’s clinic.

You may refer to the WhiteCoat rates in-app when booking an appointment.

Yes, you will need to make an appointment for an in-clinic psychiatric visit.

To do so, please make the appointment through the WhiteCoat app and the WhiteCoat panel psychiatric clinic will get back to you with further details.

Yes, you can change your appointment date without incurring additional charges if it is at least 48 hours before your scheduled appointment date. Please contact the respective clinics as indicated on the WhiteCoat app and identify yourself as a WhiteCoat user for the psychiatry clinic to assist you accordingly.

For changes made within 48 hours from your scheduled appointment date, the following cancellation policy applies:

Notice of cancellation or no-show ("Cancel" or "Cancellation")	Minimum Charge
Within 24 hours of scheduled appointment	50% of fee for time alloted for appointment
Between 24 and 48 hours of scheduled appointment	25% of fee for time alloted for appointment
More than 48 hours’ notice	No charge

Our panel psychiatry clinics are open from Monday to Saturday, 9 AM to 6 PM. Please note that operating hours may vary between clinics and are subject to change. For the most up-to-date availability, please refer to the WhiteCoat app for the respective WhiteCoat panel psychiatry clinic’s operating hours.

Yes, a medical certificate can be issued, provided that the situation warrants a medical certificate.

Should the attending WhiteCoat panel psychiatrist assess that medications are required, he / she will be able to prescribe and provide you with the relevant medications.

WhiteCoat provides both telemedicine teleconsultation via the WhiteCoat app and in-clinic consultations with a Singapore-registered paediatrician at the WhiteCoat Clinic @ Yong Siak.

Our panel paediatricians will be able to assist with common primary healthcare symptoms and related signs. Where appropriate, they may:

a) prescribe medication and / or
b) provide a medical certificate and / or a medical referral letter.
c) provide a medical referral letter.

The paediatric telemedicine teleconsultation service is suitable for children who are seeking:

(a) treatment for non-emergent medical issues; or
(b) follow-up for stable chronic conditions.

The attending panel paediatrician will make a clinical judgement based on his / her best assessment. If the condition is deemed unsuitable for teleconsultation, he / she may refer your child to the nearest clinic or A&E for a physical consultation if required.

All children below the age of 16 must be accompanied by an adult (parent / guardian) during the teleconsultation at all times. The child must also be registered under his / her parent’s / guardian’s WhiteCoat account prior to commencement of the teleconsultation.

No, a referral letter is not required.

In the event that you are covered under an insurance programme, kindly check with your insurer to determine if a referral letter is required for claim reimbursement.

The consultation with the paediatrician will be conducted via teleconsultation on the WhiteCoat app. The attending paediatrician will make a clinical judgement based on his / her best assessment, and if the condition is deemed unsuitable for teleconsultation, he / she may refer you to the nearest clinic or the A&E for a physical consultation if required. The WhiteCoat Clinic @ Yong Siak also offers paediatric services.

You may refer to the WhiteCoat rates in-app when booking an appointment.

Teleconsultations with a paediatrician are available on-demand via the WhiteCoat app. Alternatively, you may make an appointment for a teleconsultation or an in-clinic paediatric visit. To do so, please make an appointment through the WhiteCoat app and the panel’s concierge will get back to you with further details.

If your desired paediatrician is unavailable, you may proceed to book an appointment with him / her via the WhiteCoat app for your preferred time and date, or proceed to the relevant partner clinic for a walk-in consultation.

Paediatric teleconsultations are available on the WhiteCoat app from Monday to Friday, from 9 AM up until 6 PM, and Saturday, from 9 AM up until 1 PM.

Yes, you can change your child’s appointment date without incurring additional charges by contacting the relevant clinic as indicated on the WhiteCoat app. Please identify your child as a WhiteCoat user and the panel’s concierge will be able to assist you accordingly.

The WhiteCoat Clinic @ Yong Siak is open Monday to Friday, from 9 AM up until 6 PM, and Saturday from 10 AM up until 1 PM. Other panel paediatric clinics are open from Monday to Saturday, 9 AM to 6 PM. Please note that operating hours may vary between clinics and are subject to change. For the most up-to-date availability, please refer to the WhiteCoat app for the respective WhiteCoat panel paediatric clinic’s operating hours.

Appointments made via the WhiteCoat app will appear in 'More' tab > 'Appointments'.

You will also receive the following notifications:

- Confirmation via SMS upon successful appointment booking
- Interim reminder via SMS and in-app 3 days before the scheduled appointment
- Final reminder via SMS and in-app 30 mins before the scheduled appointment

WhiteCoat provides both teleconsults via the WhiteCoat app and in-clinic consultations with a Singapore-registered Specialist (Cardiology, Dermatology, Gastroenterology, Urology, Opthalmology, and Orthopaedics).

Our panel Specialists will be able to assist with common medical symptoms and where appropriate, they may:

The Specialist teleconsult service is suitable for anyone who is seeking (a) treatment for non-emergency medical issues; or (b) follow-up for stable chronic conditions. The attending panel Specialist will make a clinical judgement based on his / her best assessment, and if the condition is deemed unsuitable for teleconsult, he / she may refer you to the clinic or the A&E for a physical consultation if required. 

All children under the age of 16 must be accompanied by an adult (parent / guardian) during the teleconsult at all times. The child must also be registered under his / her parent’s / guardian’s WhiteCoat account prior to commencement of the teleconsult.

The consultation with the Specialist will be conducted via teleconsult on the WhiteCoat app. The attending panel Specialist will make a clinical judgement based on his / her best assessment, and if the condition is deemed unsuitable for teleconsult, he / she may refer you to the nearest clinic (panel or non-panel) or the A&E for a physical consultation if required. Locations of panel clinics vary based on the Specialist selected.

An appointment is recommended for both teleconsults and in-clinic Specialist visits. To do so, please make an appointment through the WhiteCoat app and the panel’s concierge will get back to you with further details.

Please note that all appointments are on a request basis and are subject to availability. The panel clinics will reach out to you if they are unable to accommodate your preferred timeslot due to the Specialist’s schedule.

Yes, you may change your appointment date without incurring additional charges by contacting the relevant clinic as indicated on the WhiteCoat app. Please identify yourself as a WhiteCoat-AIA member and the panel’s concierge will be able to assist you accordingly.

Please refer to the available slots of the respective WhiteCoat panel clinics on the WhiteCoat app.

Operating hours may vary between our panel specialist clinics and are subject to change. For the most up-to-date availability, please refer to the WhiteCoat app for the respective WhiteCoat panel specialist clinic’s operating hours.

Appointments made via the WhiteCoat app will appear in your 'Consult History > Your appointments' tab.

You will also receive the following notifications:

WhiteCoat offers four Home-Based Health Screening packages, which includes a follow-up GP teleconsult for medical advice and recommendations.

You may refer to the packages and rates in-app when booking an appointment.

Log into your WhiteCoat app and select ‘Home-Based Health Screening’ and fill in the fields accordingly to indicate your preferred package, location, date and time for your Home-Based Health Screening booking.

Yes, you will be required to fast for at least 8 hours prior to your screening. Plain water is allowed.

The screening will take between 30 minutes to 1 hour, including the time needed to provide your urine sample. If you are unable to provide the sample on the day of the screening, you may drop it off another day – please check with the phlebotomist for more details. Stool tests are not part of the screening.

Your results will be ready within 7 - 10 working days and will be uploaded to your WhiteCoat app. You will receive an in-app notification to inform you when the results have been uploaded to your WhiteCoat account. Please ensure you have downloaded the WhiteCoat app from the iOS App Store or Google Play Store, and registered for a WhiteCoat account with your NRIC / FIN in order to receive the in-app notification.

Please reply to the confirmation email sent from appointment@whitecoat.global with the appointment date and time that you would like to reschedule to. Any rescheduling must be requested at least 3 working days before your screening appointment to avoid incurring a late rescheduling charge of S$48.00.

Please note that a S$48.00 cancellation fee will be incurred and deducted from your refunded amount. If you wish to cancel more than 5 days before the confirmed appointment date, WhiteCoat will issue you a full refund of your payment. If you wish to cancel 5 days or less before the confirmed appointment date, WhiteCoat will issue a 50% refund of your payment. Please reply to the confirmation email (sent from appointment@whitecoat.global) to ensure that your cancellation request is received.

We generally do not encourage pregnant individuals to undergo the health screening, as it requires a blood draw. If in doubt, please check with your gynaecologist or GP.

The minimum advised age is 21 years old as of the date of the health screening.

You may still proceed with your screening appointment and submit your urine sample 5 days after your last day of menstruation.

We welcome and value all feedback and suggestions as we strive towards learning, improving and developing our approach and our services.

If you would like to provide feedback or suggestions on any aspect of our services, please drop us a note at contactus@whitecoat.global or through the WhiteCoat app via: 'More' tab > 'Contact Us'.