WhiteCoat
The leading telemedicine provider for all healthcare needs
Connecting patients, providers and payers via the WhiteCoat app to be the first and single touchpoint for all healthcare needs across Southeast Asia.
Benefits of Teleconsulting on the WhiteCoat app in Singapore
Trusted Doctors Available On-call
Skip the crowds, queues and travel time. Teleconsult a doctor from 8 AM – 12 AM daily from the comfort of your home in Singapore.
Doorstep Medication Delivery
Medication can be delivered from as quickly as 90 minutes following the end of the teleconsult with a doctor, until 3 AM daily.
Medical Documentation Post Teleconsult
Access your medical records including medical certificates and referral letters after the online consultation with our doctors.
Singapore's leading telehealth app
Shaping the new era of telemedicine and care delivery across the region
Comprehensive, Specialist-Backed Care
Teleconsultations For Convenience and Accessibility
How to Teleconsult a
WhiteCoat GP or Specialist
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01.
Download the WhiteCoat App
Create an account and upload your ID for verification.
02.
Select a Medical Service
Choose General Practitioner (GP) or Specialist care such as Paediatrician or Mental Wellness.
03.
Begin your Teleconsult via Video Call
Select any of the available doctors for your online consultation, or have the soonest-available doctor assigned to you.
04.
Receive your Medication and Access Medical Documents Post Teleconsult
Medications are delivered islandwide in Singapore, with medical certificates and other records accessible in-app.
If you are covered under AIA Corporate Insurance, your benefits could cover online consultations with WhiteCoat doctors with no out-of-pocket charges*. Tap here to find out how to activate your AIA benefit on the WhiteCoat app.
*subject to plan design
Conditions for Suitable for Teleconsults
Corporate Solutions
Your employees are your greatest asset.
Ensure their wellbeing with our customisable and comprehensive end-to-end workplace healthcare solutions.
Ensure their wellbeing with our customisable and comprehensive end-to-end workplace healthcare solutions.
Our Services
Receive on-demand online treatment via teleconsults, book appointments, or schedule in-clinic visits with Singapore doctors for your different healthcare needs with the WhiteCoat app. Access professional care across a wide range of medical specialities and telemedicine services.
General Practitioner (GP) Care
Choose between teleconsultation or a clinic visit to receive treatment for common ailments, including upper respiratory tract infection, fever, headache, gastroenteritis, urinary tract infection, eye or skin conditions, and musculoskeletal pain.
Chronic Disease Management
Manage chronic conditions such as diabetes, hypertension, high cholesterol, thyroid and gout with customised care plans that include regular tests and medication refills.
Specialist (SP) Care
Access over 290 specialists across 18 specialities via the WhiteCoat app including Cardiology, Dermatology, Gastroenterology, Ophthalmology, Orthopaedics, Paediatrics, Psychology, Psychiatry, Urology, and more.
Paediatrics Care
Get expert medical guidance, diagnosis, and treatment for your children through teleconsultation or a clinic visit.
Mental Wellness Care
Work with a psychologist to maintain your emotional wellbeing and build mental resilience, or develop solutions to cope with anxiety, stress, depression, or other mental disorders.
Health Screening
Ensure peace of mind with regular screenings with our comprehensive health assessments for early detection. All screenings include a GP teleconsult to review your health screening report at no additional cost.
WhiteCoat Clinic @ Yong Siak
Consult a GP for Family Medicine or a Paediatrician for your child. Other healthcare services include routine check-ups and specialised needs like travel medicine and vaccinations. The WhiteCoat Clinic also offers consultation for Lasting Power of Attorney (LPA) and Advance Medical Directive (AMD).
Alternate Treatment - Coming Soon!
We are excited to bring you more healthcare options including Traditional Chinese Medicine (TCM) and Physiotherapy services. Both services will be available through teleconsultation or in-clinic, with referrals from your GP or specialist.
Home-based Health Screening Packages
Enjoy fully-fledged health screening services from your home, including a follow-up online doctor consultation for medical advice and recommendations.
Premium
$118
This package will
give you a full overview of your basic health status, and includes indicators for
common chronic conditions through blood and urine tests.
Comprehensive
$198
On top of Premium
Package tests, this package offers you an extensive liver, kidney and hepatitis
report, and also includes tests for sexual health indicators.
Superior
$328
On top of
Comprehensive Package tests, this package provides a detailed report of your body's
cancer markers, including gender-specific cancer marker analysis.
Prestige
$468
Our most in-depth
and popular package consisting of a full report of all health indicators with the
addition of heart health indicators, and an additional test for vitamin D
deficiency.
FAQs on WhiteCoat Teleconsultation Services in Singapore
How much does a WhiteCoat video teleconsultation cost?
The consultation fees for video calls via the WhiteCoat app are:
-
Monday to Saturday, 8 AM – 8 PM: S$25.00
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Monday to Saturday, 8 PM – 12 AM: S$35.00
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Sundays & Public Holidays, 8 AM – 12 AM: S$35.00
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Consult fees do not include medication, delivery charges (where applicable), and GST.
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Please note that medication and delivery charges are non-refundable.
How long do I need to wait to see a doctor?
Wait times are dependent on the number of patients ahead of you in the queue as the duration of each consult varies.
What are WhiteCoat’s operating hours?
Our teleconsultation services are available 365 days a year, including public holidays — from 8 AM to 12 AM.
Medication delivery is available daily up to 3 AM.
Who are the doctors on WhiteCoat, and can I choose which doctor I consult with?
WhiteCoat holds a valid medical clinic licence under the Private Hospitals and Medical Clinics Act (PHMCA). All doctors on the WhiteCoat platform are fully registered with the Singapore Medical Council (SMC) and have been thoroughly screened, and trained to provide the highest quality of patient care.
You may select your preferred doctor, or connect with the soonest-available doctor.
Can I turn off my video during a teleconsultation?
No, video must remain on throughout the consult. Under the Healthcare Services Act, teleconsultations must be conducted using two-way interactive, audio-visual communications in real time.
Doctors must be able to see patients clearly during the session, and the teleconsultation must take place in a well-lit, private setting with a stable internet connection.
What if I need to extend my Medical Certificate (MC)?
Please teleconsult a WhiteCoat doctor again if you are still feeling unwell. Our doctors will assess your symptoms and advise on the most appropriate course of treatment which may or may not include an extension of a MC.
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